FAQs
PRODUCT
What are your ukuleles made of?
We use solid mahogany wood for the back, sides, bridge and neck. While the fingerboard is made of rosewood, ox bone for nut and saddle, closed gear tuners and original Aquila strings.
Which ukulele should I get?
It is simply a matter of preference. Check the photo below for your reference. Length measurements are shown.
DOMESTIC SHIPPING
How much does shipping cost?
The cost of shipping is free for all ukuleles.
What are the payment options?
We accept the following prepaid payment options:- Bank Transfer (BDO)
- PayPal
- Visa
- Mastercard
- GCash
- PayMaya
- Cash (Shop Pickup)
If you'd like to avail of Cash On Delivery (COD) then please proceed to our Shopee and Lazada online shops.
Where will my order ship from?
All orders ship out of our warehouse located in Cebu.
How long will it take my order to arrive?
We process orders in 2-5 business days depending on the availability of your chosen instrument. Typical shipment for domestic orders is 5–10 business days. Our warehouse ships out orders from Monday to Saturday.
How do I track my order?
You will receive an email with tracking information after the package is ready to go. If you haven't received it then please send us an email at hello@wagasukuleles.com.
INTERNATIONAL SHIPPING
Do you ship internationally?
Yes, we ship internationally to most countries! You can see a full listing of which countries when checking out. Please note that shipping cost shown at checkout is for one ukulele only. If you will be ordering more than one ukulele there will be an additional shipping cost based on the fee set by our partner courier.
You may ask for a shipping quote by sending us an email at hello@wagasukuleles.com or messaging us on our Facebook page.
Why did I receive a bill for duties/taxes/fees?
Some international countries require a duty/custom payment on arrival. Please note that our website price does not include these fees. Depending on the country, the amount may vary. Please check out your local customs office for details.
How long will it take my order to arrive?
Typical shipment for international orders usually arrive in 5-14 days.
RETURNS AND EXCHANGES
What to do if my ukulele is damaged?
If your ukulele arrives damaged due to delivery or factory defect, it will be replaced for free.
What is your warranty policy?
Products covered under warranty are only due to local manufacturer’s defect. Mishandling of products purchased will not be accepted for return and exchange.
Please check our Warranty Policy Page.